Field Service Technician

An established communications solutions organization recognized for their expertise and success in delivering innovative mobile and communications services is seeking an experienced Field Service Technician to repair, maintain, modify, program, install, train and consult on communications equipment, systems and networks in a Wireless Service Center, field or customer location. The ideal FST candidate will possess a basic knowledge, coupled with real world experience to be able to troubleshoot equipment, systems and networks to determine point of failure, discuss operations and issues with customer personnel and determine an approved approach and schedule for various activities and solutions.

Essential Duties and Responsibilities:

  • Installation of communications and support equipment in a professional manner, consistent with industry best practices and customer requirements.
  • Debugging systems and networks after installation and/or updates.
  • Prepare work tickets, material requests, warranty paperwork and various paperwork associated with the job.
  • Perform in a leadership role with lower level technicians when participating in team projects.
  • Routine performance testing to check and adjust various system signal levels.
  • Perform various activities associated with the company service vehicle, such as, but not limited to, installing test equipment, maintaining parts supply and scheduling required vehicle maintenance service.
  • Verifying that safety practices are adhered to at all times.
  • Verifying that all work performed conforms to industry guidelines, best practices and R-56 Standards.
  • Interface with the Service Manager to satisfy and resolve technically difficult service problems.
  • Coordinate Company and Motorola resources to resolve equipment, system and network issues.
  • Communicate and meet with customer representatives to insure quality service and response times to provide best in class customer service.

Knowledge, Skills and Abilities:

  • 2 to 5 years’ experience troubleshooting radio and communications equipment.
  • Familiar with the use of industry standard RF electronics test equipment such as Spectrum Analyzers, Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, and Digital Voltmeters.
  • Experience in the configuration and testing of two‐way radio infrastructure and subscriber products.
  • Good understanding of Motorola trunking and SmartZone systems concepts.
  • Configuration and testing of channel banks, routers, hubs, and switches.
  • Ability to read and interpret documents, schematics and manuals.
  • Excellent oral and written communications skills.
  • Evidence of the practice of a high level of confidentiality.
  • Knowledge of audio, RF, analog, digital and microprocessor electronics found in communications networks.
  • Ability to consistently meet daily, weekly monthly deadlines.
  • Ability to locate remote customer equipment sites and follow safe working procedures at all times.
  • Technical troubleshooting and resolution skills/experience.
  • Competency with Microsoft Office.
  • Excellent customer service attitude.
  • Ability to communicate effectively with other field service personnel.
  • Ability to work independently and operate effectively and professionally under pressure.
  • Self-motivated with a strong aptitude and desire to learn.
  • Strong organizational and interpersonal skills.
  • Must be able to successfully pass and maintain background checks and security clearances that may be required to carry out job duties.
  • Educational Requirements and Experience:
  • High school diploma or equivalent is required.
  • College degree is preferred.
  • Customer service training and/or experience is beneficial.
  • CET certification is preferred.
  • Additional RF and two-way radio networking certifications and experience are beneficial.